Job summary:

The Chief Program & Impact Officer (CPIO), reports directly to the Chief Executive Officer (CEO) and will play a key strategic role in executing on high-level agency goals and structures required to meet and exceed objectives, helping to position the agency for future growth. As a member of the Executive Team (ET), the CPIO will collaborate closely with the Leadership Team (LT), as well as Board members, government and community partners, and supporters. A successful candidate must be motivated to foster a positive organizational culture grounded in our values and commitment to justice, equity, diversity and inclusion (JEDI), and trauma-informed practices.


Key responsibilities:

  • Work as the chief strategist responsible for setting strategy and goals for all programmatic and operational activity
  • Manage efforts of staff, board, and stakeholders to meet annual programmatic goals.
  • Work collaboratively with Program leadership to develop and coach Program leaders
  • Guide Program leadership in developing their staff in delivering exceptional customer service to volunteers, youth, and families.
  • Ensure child safety, efficiencies in procedure and practice, and adherence to the Agency’s mission in the community-based and other program functions such as Recruitment, Customer Relations, Enrollment, and Match Support
  • In partnership with the CEO, the CPIO will work with schools, groups, agencies, public officials, and other nonprofits in the community in order to provide effective solutions for youth and families, contribute leadership ability within the community, and promote BBBSBA and its services.

Primary functions:

  • Developing program strategic vision and priorities
  • Developing/tracking annual program KPIs and scorecards; data analysis to identify gaps and opportunities for growth and process improvement, and building accountability metrics
  • Managing contract compliance
  • Hiring/retaining program staff
  • Coordinating efforts of all agency stakeholders related to mentor/mentee enrollment and match support
  • Managing external programmatic partnerships; thought partner with the development team in support of increasing and maintaining funding.


  • Annual growth plan and scorecard
  • Implementation and utilization of Matchforce CRM
  • Development of new programs
  • Meeting/exceeding goals for quality enrollment and support.

Essential duties and responsibilities:

  • Leadership, Management, Accountability
  • Program Strategy & Planning
  • Chief strategist for program planning/oversight/compliance
  • Partnership Management and Grant Support

Required skills/abilities:

  • BA required
  • Minimum of 10 years of professional experience overall, with a minimum of eight years of senior-leadership experience supervising seasoned staff operating multiple human services programs across a broad geography.
  • Management and supervisory experience in a non-profit environment, ideally in a youth-serving / human service environment preferred.
  • High degree of experience with human resource management.
  • Ability to work with many diverse constituencies.
  • The successful candidate will display a record of leadership and accomplishment with a proven track record with customer service deliverables.
  • Skills: Exemplary interpersonal skills with a strong customer/client focus are essential, along with the ability to engage effectively with families, sophisticated volunteers, and donors.
  • Attentive and active listening skills, organization, flexible thinking, and ability to function well in a fast-paced environment.
  • Demonstrated ability to manage financial and analytical data and reporting
  • Demonstrated program management, leadership, and stakeholder management competency.
  • Demonstrated competency in strategy, execution of plans, and goal attainment
  • Extensive knowledge of the mentoring community and gold-standard mentoring programming
  • Extensive knowledge of community partners to ensure quality mentoring programs
  • Commitment to innovation and process improvement
  • Proficiency in Microsoft Office and CRM/Case Management packages required (Salesforce preferred)
  • Must live in one of the 9 San Francisco Bay Area counties we serve

Preferred skills/abilities:

  • MA or other relevant advanced degree preferred
  • Extensive knowledge of community partners to drive mentor/youth recruitment
  • Extensive knowledge of the program and education community and funding opportunities

Physical/base requirements:

  • Use personal vehicle to travel across multi-county service area, with primary work in/around Bay Area.
  • Attend evening/weekend activities/events as needed
  • Minimal physical requirements: walking, standing, sitting at workstation; normal office environment.

Location: Bay Area, CA.

Reports to: CEO

Number of People Supervised: 2-5 direct (indirect: 20+)

Salary: $115,000 – 130,000 Depending on Experience


How to Apply:
Please send your resume and a thoughtful cover letter letting us know why you think you would be a terrific addition to our team. Please include Chief Program & Impact Officer in the subject line and email the resume and cover letter to:

***Submissions sent without a cover letter will not be considered***